Reference

How o99 Handles Your Account and Data

Your rights, our obligations, and the rules that govern how o99 operates for accounts in Bangladesh. Access to o99 depends on your local law and the regions where service is available — read these terms before opening your account.

Jurisdiction-dependent accessAccount data protectionbKash, Nagad, Rocket payments coveredContact rights included
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o99 How o99 Handles Your Account and Data
DATA AND SECURITY

How We Protect Your Account and Information

o99 applies standard security practices across all accounts — your data is stored with encryption and access controls that limit who inside the organisation can view your personal information. Here is what that means in practice for your account.

Data Retention

We keep your account data while your account is open and for a set period after closure. You can request a summary of what we hold by contacting support with your account ID.

Cookie Use

We use cookies to keep your session active and to remember your lobby preferences. You can manage cookie settings through your browser at any time without losing your account access.

Account Security

Your o99 account is protected by password and OTP verification. We will never request your PIN or password by email, chat, or phone — treat any such request as suspicious and report it.

Change Requests

To update your registered bKash, Nagad, or Rocket number, or to request deletion of your data, submit the request through the support email with identity verification attached.

REACH OUR TEAM

How to Contact o99 on Legal Matters

For questions about your rights, data access requests, account closures, or disputes related to these terms, our support team handles legal and policy queries through the channels below. Response times vary; complex data requests may take longer to process than general account queries.

Team online

Live Chat

Start a chat from the lobby — available directly through your account dashboard for account and policy questions.

Email Support

Send your legal or data query to our support address listed in your account settings. Include your account ID for faster handling.

Help Centre

The Help Centre covers common policy questions including data access, account closure steps, and payment dispute processes.

Common Questions About o99 Legal Terms

If your question is not covered below, reach the support team through live chat or the help email in your account settings.

Access to o99 depends on your local law and the eligible regions where service is available. It is your responsibility to confirm that using the platform is permitted under the laws that apply to you.

We collect account registration details, transaction records including bKash, Nagad, and Rocket payment history, and session data. We do not sell this data to third parties.

Send a data access request to our support email with your account ID attached. We will process it and respond within a reasonable timeframe as required under applicable policy.

Yes. Submit a deletion request through support with identity verification. We will close your account and remove personal data, subject to any retention period required for transaction records.

Any wallet balance in your o99 account at the time of closure is returned to your registered payment method — bKash, Nagad, or Rocket — subject to standard verification steps.

Reach our support team by live chat from your account dashboard or by email. Include your account ID and a clear description of the issue so the right team can handle it directly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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