Reference

Terms and Conditions for Using o99

These terms set out the rules for your account with us — how deposits and withdrawals work through bKash, Nagad, and Rocket, what you can access, and what we expect from you.

Account holder rulesbKash, Nagad, Rocket paymentsEligible regions onlyLive casino and slots

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What These Terms Actually Cover

o99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your use of o99 — opening an account, depositing through bKash, Nagad, or Rocket, placing wagers, and withdrawing funds — is governed by these terms in full. We may update them when our services change, and we will notify you through the account dashboard or the

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email address on file. Continued use after a notice means you accept the revised terms. Eligibility is straightforward: you must be of legal age in your jurisdiction, and access is only permitted where local law allows it. If regulations in your area change, your access may
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be adjusted accordingly. We do not determine local legality for you — that is your responsibility to verify. Payments on o99 run through mobile wallet rails. When you initiate a deposit via bKash, Nagad, or Rocket, the transaction moves from your personal wallet to the account
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number displayed on the deposit screen; confirm the number carefully before sending. Withdrawals go back to the same verified wallet. We do not accept third-party wallet transfers — the wallet name on your account must match your verified identity. Any mismatch will pause the withdrawal until
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you contact support.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

Reach Us About These Terms

Questions about these terms — account eligibility, wallet verification holds, or how a specific rule applies to your situation — go to our support team. We handle account and policy queries through the channels below, and we aim to respond before your next session.

Live Chat Start a chat from the o99 lobby footer. Available during operating hours for account, payment, and terms queries from Bangladesh.

Email Support Write to our support address shown in your account settings. Attach your account ID and describe the terms question clearly for a faster response.

Help Centre The Help section in your account dashboard covers common terms questions — account limits, wallet rules, and how to read your transaction history.

HOW WE HANDLE IT

Account Security and Data Under These Terms

We keep your account data and payment records according to the obligations described in our privacy policy and these terms. Here is what that means in practice for your o99 account.

Identity Verification

When your wallet name does not match your account name, we pause withdrawals and ask for a document check. This step protects you from unauthorised cash-outs on your account.

Data Retention

We retain transaction records — including bKash, Nagad, and Rocket payment logs — for as long as required under applicable law. You can request a copy through account settings at any time.

Account Access

If you believe your account has been accessed without your consent, contact support immediately. We can freeze account activity while we investigate, without cancelling your wallet balance.

Terms Change Requests

If you disagree with a terms update, write to support before the effective date stated in the notice. We will review your query and explain how the change affects your account specifically.

Terms Questions We Hear Most

If your question is not here, the live chat in the lobby footer will connect you directly with the support team during operating hours.

You can open an account if you are of legal age in your jurisdiction and access is permitted under your local law. We do not override local regulations, so eligibility depends on your region.

No. Deposits and withdrawals must go through a wallet registered in your own name. Third-party wallets are not accepted, and a name mismatch will hold your withdrawal until verified.

We send a notice through your dashboard or registered email before changes take effect. If you keep using your account after the effective date, that counts as acceptance of the updated terms.

Go to your account settings and use the data request option. Your bKash, Nagad, and Rocket payment logs are available for download covering the period we are required to retain under applicable law.

Contact live chat or email support straight away. We can suspend account activity — including deposits and withdrawals — while we investigate, without touching your current wallet balance.

Yes. Submit a request through live chat or email with your account ID. We will action the request and confirm closure via the email address on your account within a reasonable period.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfobKash MoneyPass AccountRegister InfoAbout Us

Terms and Conditions for Using o99

Reach Us About These Terms

Account Security and Data Under These Terms

Identity Verification

Data Retention

Account Access

Terms Change Requests

Terms Questions We Hear Most

01 Who can open an account on o99?

02 Can I use someone else's bKash or Nagad to deposit?

03 What happens if the terms change while I have an active account?

04 How do I request a copy of my transaction history?

05 What should I do if I think my account was accessed without my permission?

06 Can I ask o99 to close or suspend my account?

Terms & Conditions

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